About us

About Us

Pay@bility provides benefit administration services and was founded to deliver Australia’s first Employee Self-Service model for salary packaging.

With our expansive industry knowledge and innovative technology developed over the past 15 years, Pay@bility have developed a revolutionary benefit administration solution. Our system enables employers and benefit administrators to design their packaging programmes, then monitor usage on demand. Central to our process as a benefit administration company, is the notion that employees should be empowered to utilise benefit items that can assist them and then manage more of the process themselves.

Featuring a unique deployment process, the system allows employees to calculate the saving benefits of salary packaging and use a self-service model to implement a customised packaging plan.

Another unique point of different in our service provision is that we only charge a small percentage of what we save the employee. If we do not save them any money, then we do not charge for our services.

Our Managing Director, Lance Compton, has spent much of his working career in employee benefits administration services and he is passionate about assisting employees to make the most out of the savings which are available to them.

We have a friendly team of specialists who are there to assist employers and employees alike in custom designing a benefit programme which is best suited to their specific needs.

With our unique benefit admin solution, pricing transparency and unmatched commitment to customer service, we are forging a reputation as one of Australia’s most trusted employee benefits administration companies.

Why Use Pay@bility?

  • Real-time transactions
  • Customised, self-service salary packaging programmes
  • Reliable technology, meticulously tested and maintained
  • Pricing transparency
  • Our only fee is a small % of what you save

Lance Compton
Managing Director

Having run benefit administration (which included licenced superannuation and portfolio management) in South Africa for 15 years, Lance spent 5 years building Selectus in Victoria and then a further 6 years developing Paywise (formerly Paradigm).

Lance recognised that, with an average of just 15 % to 20% of Australian employees salary packaging, the take-up rate was significantly higher in South Africa – and this was largely due to the popular ‘self-service’ delivery model he had developed in Johannesburg. Lance has spent 15 years cultivating this market-leading technology in Australia – and the result is Pay@bility.

“I have always held a belief that all employees should be able to benefit from salary packaging – no matter what their salary or employment terms. The system we have developed enables any employee to customise their own packaging plan at the click of a button. My passion here, is to assist as many people as possible in taking advantage of the savings available.”

Widely acknowledged as an industry authority, Lance has worked with State Governments and some of Australia’s most recognised brands, including Centrelink, ABS, Catholic Education, Austal and Conoco Phillips, as well as a host of charities and other private businesses.

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Mike van Doorn

Chief Project Officer
M.Sc., MCTS, PMP

Mike has a technology and operations background and has gathered broad experience in multiple industries and multiple countries over 25 years. He has specific strengths in HR and process implementation – having streamlined operations for large corporate clients, subcontracted operations and outsourced operations offshore – as well as significant experience in remuneration processes for large corporate clients in Australia.

Mike came to Australia in 2012 and worked in project management of business processes, using technologies to gain efficiencies in operation, control operations or report on corporate and governance affairs, including working with the Seven Group Holdings board to exercise oversight over WesTrac during the mining downturn.

Significant career successes include growing the production capacity at Navman NZ by 600%, leading to the sale for the business to Brunswick of the USA, bidding and winning USD200m of contracts for Oscmar International Ltd, winning against Cubic Defense, Inc, leading to the takeover & sale of Oscmar by Cubic several years later, working as founder at Thinxtra Pty Ltd, increasing the share value from $3.50 to $14.70 over two years, and growing a housing investment company from zero to 50 houses (in New Zealand).

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Mark Richter

Bus Dev & Strategy
B.Soc.Sci (PG Dip. Mngt), MBA

Mark has 25 years’ experience as a business development executive, board member and a strategy consultant who has acquired a depth of expertise across the entire value chain, including organisation-wide strategy design, revenue growth, financial and operational performance improvement and project management.

Mark is recognised as being an authentic people leader and communicator, who is passionate about capability building and cross functional collaboration. As a key strategic contributor to executive teams, he is also regarded as a trusted advisor to executives, senior management and in several instances, company shareholders.

His employment experiences incorporate extensive hands-on involvement, managing the transformation of; group-wide employee benefit schemes, listed micro-finance institutions and short-term insurance companies, collaborating with strategy consulting companies, AMI, McKinsey, SAP and Gijima AST.

Mark brings an in-depth understanding of customer and consumer dynamics to Pay@bility, which will assist us to consistently implement successful responses to new challenges in the industry.

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Nirav Kaku

Chief Technology Officer
B.Comm, M.Comm.

Nirav is a software systems architect with over 23 years of experience in the information technology vertical. He has been a software consultant to several large companies in the US, Canada and India.

In 2002, he became the lead developer in the Technology Research department of a banking software company, where he pioneered the implementation of Public Key Infrastructure for ATM transactions nationwide. He also developed other technologies for the firm, such as fingerprint scanning and photo scanning.

In 2003, he spearheaded the implementation of the JD Edwards ERP for India’s largest jewellery manufacturing company, leading a team of 17 people for 3 years.

In 2007, he was invited to be the Vice President by one of the largest diamond firms in India, to head their IT initiative and develop their systems from the purchase of raw materials to the sales of the final product.

Since then, he has been invited to become part of the prestigious MVP programme by Embarcadero. He is also the only person in the Asia-Pacific region to have cleared the Delphi Master Developer exam and consults for large software houses in the US and India. He is passionate about technology research, teaching and philanthropy.

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Felicity Allen

Marketing Manager & SEO
B.A., Dip. Bus Mgt

Felicity has 12 years’ experience in B2B and B2C marketing, client relations and sales.
Having worked in both agency and in-house roles across the UK, France, Perth and Melbourne, Felicity has a proven track record in ensuring the delivery of projects, campaigns and assignments to deadline, budget and the highest professional standard.

With a demonstrated ability to devise strategy and develop business accounts, her experience spans lead generation, brand development, PR and events management.

In 2007, Felicity joined Gamma, a £170m software and telecoms company – the 4th largest network operator in the UK – which has now grown to a market cap of £1b. Her successful launch plan for the Inbound call management product generated a 60% customer take-up within 5 months, while her written award submissions won Gamma ‘Carrier of the Year’ (2009/10/11) and ‘Network Operator of the Year’ (2010/11).

In 2013, Felicity shifted her focus to online marketing and trained to become an SEO and Google Ads specialist. Driven by a desire to grow businesses across the digital landscape (through SEO, Google Ads and social media), Felicity has worked with a number of Australian clients.