Pay@bility Pty Ltd (ABN 67 625 177 960) are committed to protecting the privacy of customers and includes its related bodies corporate;

This statement sets out what we regard as personal information, how we collect it and what we use it for.

What is personal information

Personal information is information about you which could be used to identify you. Generally, we collect the following information about you;
• Name
• Address
• Date of Birth or Age
• Employer
• Salary or Wage information
• Type of employment
• Job title
• Employee number
• Banking account details
We do not collect sensitive information about you, which includes pollical affiliations, religious views or beliefs, criminal records, racial background and health.

Additional information we collect

Depending on the types of service we are providing to you, we may also collect information on your number of dependants, employment history, proof of income, assets and liabilities, expenses, credit history, claims history for insurance and any other information required for Anti-Money Laundering and Anti-Terrorist Financing compliance.

Where possible, we collect information directly from you via telephone calls, web submissions, email and application forms. We also collect information on you when you visit our Websites and navigate through web pages or through third party websites that have directed you to us.

The reason we collect personal information

We collect your personal information to provide products and services to you and to market new products and services to you. You can at any time unsubscribe to receiving marketing material from us. We also use your personal information to verify your identity when dealing with you.
Through our Websites and cookies, we track and monitor usage in order to improve our marketing and statistical reporting. In managing our relationship with you, we aim to keep your personal information as up to date as possible.

We use your personal information for compliance with legal and regulatory obligations and may provide your personal information to third party providers who provide services to us, such as;

• Your employer;
• Our employees, auditors, legal advisors, agents, contractors or consultants;
• A bank or financial institution to provide products you have requested;
• Insurance companies who provide insurance you have requested;
• Your advisors, as appointed and authorised by you;
• Motor vehicle dealerships and fuel companies in providing services or products you have requested;
• Superannuation funds for receiving your contributions;
State and Territory authorities for vehicle registrations;

Cookies and Website tracking

We use your IP address to identify your computer and analyse your usage of the Websites. Each time you use the Websites we collect information on your preferences and products that are of interest to you. We also use this information to track statistical information and improve our service to you. Please refer to our Terms of Use for further information on our use of Cookies.

Steps we take to protect your personal information

We take precautions to protect your personal information and protect it from unauthorised access or loss and it is destroyed when no longer needed. Data transferred across the internet can be accessed before it is saved on our network and in our Terms of Use of the Websites you acknowledge that such transfer is at your own risk. We have implemented security measures to protect your personal information and recommend that you change passwords regularly and use a combination of words, characters and numerals in your passwords.

Requesting access to your personal information

You may request a copy of the personal information we hold on you at any time. As a general rule, we verify your request and will provide the information within 2 weeks of having received your request. Depending on the complexity of your request, it may take longer to provide your with the information you have requested and in those circumstances, we will provide you with a revised plan for completion. We may charge you for information requested based on the time taken to extract the information.
Should any information be inaccurate or not updated, we request that you provide us with updated information as soon as possible to assist us in providing products or services to you.


Should you wish further information or register a complaint in regards to this Statement, you can do so through sending an email or letter to the Privacy Officer at or at Po Box 5671, St Georges Terrace, 6831.